Privacy Policy

Privacy Policy

The owner of this website, One8 Sports Private Limited, is a company registered under the Companies Act, 2013, having its registered office at WeWork NESCO IT Park, 10th Floor Building 4, Nesco IT Park, Western Express Highway, Goregaon East, Mumbai - 400063, Maharashtra, India, hereinafter referred to as ‘One8’ or ‘the Company’ or ‘us/we/our’.

We value the trust that you, our “User(s)” place in us. Hence, we place the highest standards for securing your privacy and information. This Privacy Policy (“Policy”) seeks to explain how we collect, use, share, process, transfer and disclose your Personal Data and what choices you have relating to your personal data.

By visiting and using this website you agree to be bound by the terms and conditions of this Policy. If you do not agree with the same, please do not use or access our website. This Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

Collection of Personal Data

We collect Personal Data depending on how you interact with us, the services that you avail, the Products that you purchase and the choices that you make regarding the collection and use of your data. The categories of personal data that we collect directly or indirectly from you are:

  • Contact information: Name, email address, shipping and billing address, Messenger ID, social media handle, phone number, or any other communication channel you have used to contact us.
  • Indemnity information: Name (first, last, initials), date of birth, consumer ID, nickname, username, password, social identifiers and account information.
  • Location information: Residential location, current login location (IP Address), GPS location (if shared).
  • Size information: Shoe size, clothes size, height, weight, chest, waist, hip, inseam, body shape, heel-toe measurement.
  • Behavioural and Profile information: Shopping history, Wishlist items, browsing behaviour, shopping preferences, in-store/website interactions, product reviews, social media interactions.
  • Purchase information: Payment information, shopping cart, delivery details, shipping and billing address, order number, purchase history, transaction ID.
  • Social Media information: Interaction data from Facebook, Instagram, Threads, WhatsApp, Snapchat, X, Google, etc., and publicly available information.
  • Device information: Browser and device data including IP address, visit date/time, pages visited, browser type, device type, operating system.
  • Correspondence: Customer service conversations, emails, chatbot interactions, calls, posts, or any other communication.
  • Preference information: Preferred language, login location, Wishlist items, preferred shipping address, browsing preferences, reviews.
  • Information from other sources: Any publicly available information or commercially available sources combined with your existing data.

All the above information is collectively referred to as ‘Personal Data’. By using the Website, you consent to the collection and use of your Personal Data as described. To withdraw consent, contact us at care@one8.com.

Utilisation of Personal Data

We may use your Personal Data for:

  • Creating and managing your registered account and processing orders.
  • Developing, delivering, and improving our products, services, and content to personalize your experience.
  • Understanding your shopping preferences.
  • Marketing, research, and performance benchmarking.
  • Internal analytics, auditing, and research.
  • Communications about orders, offers, products, and events.
  • Meeting legal or regulatory requirements.
  • Resolving disputes, complaints, or requests.
  • Detecting or monitoring fraudulent or illegal activity.
  • Investigating potential law breaches.
  • Protecting rights, safety, and property.
  • Helping customers locate stores and confirm deliveries.
  • Responding to queries and updating website features.
  • Communicating changes to Terms of Use or policies.

Transfer or Sharing of Personal Data

Your Personal Data may be shared with Company entities, affiliates, courier agencies, manufacturers, agents, and third parties across different countries. We ensure compliance with legal requirements and maintain data protection standards when sharing information internationally.

Information that Cannot be Uploaded

You shall not host, display, upload, modify, publish, transmit, update, or share any information that:

  • Belongs to another person.
  • Is harmful, harassing, defamatory, obscene, pornographic, paedophilic, invasive of privacy, hateful, or unlawful.
  • Harms minors.
  • Infringes intellectual property rights.
  • Violates any applicable law.
  • Impersonates another person.
  • Contains malicious software or code.

Minor’s Privacy

This website is intended for adults above 18 years. We do not knowingly collect information from minors. If a minor uses this website, the parent or guardian is responsible, and we are not liable for any damages. Contact us for deletion of any minor’s personal data.

User Controls and Choices

  • Correct, update, or delete your account or personal information.
  • Change subscription or marketing preferences.
  • Contact us to amend or erase your personal information at care@one8.com.

Data Security and Integrity

We implement technical, operational, and organizational measures to protect your Personal Data. Service providers are contractually obligated to uphold these protections. Personal Data may be disclosed to government authorities when legally required.

Data Retention

Your Personal Data is retained during your relationship with us and as required by law. Once no longer needed, data will be deleted. Requests for deletion can be made via email at care@one8.com.

Changes to this Policy

We may update this Privacy Policy to reflect new technologies, practices, or regulatory requirements. Review this page periodically or request an updated copy via email.

Redressal Mechanism

For queries or concerns regarding this Policy or your Personal Data, contact our customer care:

One8 Sports Private Limited
Kind Attn: Grievance Officer
Address: WeWork NESCO IT Park, 10th Floor Building 4, Nesco IT Park, Western Express Highway, Goregaon East, Mumbai - 400063, Maharashtra, India.
Email: care@one8.com
Telephone: +919108410018